Cloud PBX Studio — Everyday Voice™

Company Extensions & Target Queue Visibility

Configure extension numbers, WebRTC SIP endpoints, and live DNIS display badges (GoTo Style).

Ext #	Display Name	Department	Live DNIS Badge	WebRTC / Softphone	eSIM Channel	Status
101	Duncan Shinn	Executive	Ext 101 — Duncan Direct Line	Opus 48kHz	Active eSIM #1	Online
102	VIP Technical Support Queue	Support	Ext 102 — VIP Technical Support Queue	Simultaneous Ring	Rotational	Online
103	Enterprise Sales & Billing	Sales	Ext 103 — Enterprise Sales Inquiries	Round-Robin	eSIM Ring Group	Online

Smart IVR & Zero-Repetition PIN Pass-Through

When callers enter their Customer Account Number and Security PIN in the automated greeting, the PBX authenticates them and passes their full session to the support agent.

Security PIN Validation Rules:

Enable Zero-Repetition Customer PIN Pass-Through

Auto-Pop CRM Client Records on Call Answer

Priority Queue Escalation for Verified VIP Accounts

Live Greeting Flow:

1. "Thank you for calling Everyday IT Services."
2. "Please enter your 6-digit Account # followed by #."
3. "Enter your 4-digit Security PIN."
4. → Validated against 'clientportal.accounts'
5. → Transfer to Ext 102 with PIN Token & Whisper

Everyday Whisper™ Pre-Call Audio Briefing

Plays a private 2-second AI audio summary in the support agent's ear right as they answer the phone, before bridging the customer audio.

Whisper Template String:

Available variables: {customer_name}, {company_name}, {account_number}, {priority_level}, {ticket_id}, {connected_domains}.

Call Detail Records & Audio Transcripts

Real-time call logs with HD Opus recordings, sentiment scoring, and AI summaries.

Timestamp	Caller	Target DNIS Line	Duration	PIN Status	Audio Recording	Sentiment
Just now	Duncan Shinn (+1 844-383-7932)	Ext 102 — VIP Support Queue	03m 42s	Verified (ACC-849201)		Positive (98%)